Flamez Data Privacy Notice
In Canada, we treat privacy as a practical commitment and a clear set of choices. This notice explains what information we collect through our website, how we use it, and what options you have.
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This policy applies only to information collected through our website. It does not cover information gathered offline or through other channels.
Consent and scope
By using FlamezCasino.com, you agree to this Privacy Policy. When we request information, we explain what we need and why at the time of collection.
What we collect
- Account details such as name, postal address, email, and contact number.
- Support and contact details including message content and any attachments you provide.
- Technical and usage data collected through standard log files and similar records.
- Preference data stored through cookies and web beacons to support site functionality and a smoother experience.
How we use information
We use information to operate and manage the website, improve performance, and develop features. Where applicable, we also use it to communicate with you about updates, customer support, or marketing.
- Operate and manage the website effectively.
- Enhance and personalize the user experience.
- Analyse behaviour to improve performance and content.
- Detect, prevent, and investigate fraudulent or harmful activity.
Quick reference
| Channel | What may be collected | How it may be used |
|---|---|---|
| Account creation |
|
Used to provide and personalize services; we explain why details are needed when requested. |
| Direct contact |
|
Used for support, updates, and marketing where applicable. |
| Log files |
|
Used to analyze trends and support security; not linked to identifiable data. |
| Cookies & beacons |
|
Helps tailor content; cookie settings can be changed in your browser. |
| Website use (general) | Website-only scope; excludes offline or other channels. | Used to run the site and improve features, services, and content. |
| Email communications | Transactional and promotional messages may be sent. | Used to deliver necessary service messages or offers where applicable. |
| Third-party services | This policy does not extend to external websites or partners. | Review third-party privacy practices when interacting through our site. |
| Requests and timelines | Privacy requests can be submitted through our contact channel. | We aim to respond within 1 month of receiving a request. |
Contact Us
If you have questions or want clarification about how we handle data in Canada, contact us at [email protected]. We can also help you understand what information may be associated with your account and communications.
How We Use Data
We use information to keep FlamezCasino.com functioning reliably and to maintain a secure environment. This includes analysing usage patterns, improving site performance, and building new features, services, and content.
Where applicable, we may also communicate about updates, customer support, or marketing. Depending on your interactions and settings, we may send transactional or promotional emails.
Log files and security
We record standard log information such as IP addresses, browser type, ISP, date and time stamps, referring pages, and click activity. This helps us analyze trends and support site security, and it is not linked to personally identifiable information.
Cookies and controls
Cookies store preferences and help tailor content, while also showing which pages you visit and how the site performs for your browser. You can adjust cookie settings in your browser at any time using the controls available in its help section.
If You Need Help
Under relevant privacy laws such as the General Data Protection Regulation (GDPR), you can request access, correction, erasure (subject to conditions), restriction, objection, or portability of your personal data. If you would like to exercise these rights, contact us and we will guide you through the steps.