Flamez Rules, Terms & Conditions
In Canada, we aim to keep checks and payouts predictable, with common timelines measured in hours or business days. By creating an account and using our services, you confirm you have read, understood, and agree to our terms in full.
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We operate under European gaming regulations and hold licences from recognised gambling authorities. You are responsible for ensuring participation is legal in your jurisdiction.
Payment Method
Deposits and withdrawals follow method-specific rules, and processing can depend on your verification status. Minimum deposits vary by option, but typically start at €10 for most methods.
- Maximum deposit limits can be adjusted via support or account settings.
- Withdrawal timing depends on the method selected and whether verification is complete.
- We do not charge withdrawal fees, though payment providers may apply their own charges.
Bonuses have specific terms that must be met before you can withdraw bonus funds or related winnings. Wagering applies to bonus amounts and must be completed within the stated timeframes, or the bonus value may be forfeited.
Residence Verification
Account registration requires accurate details, including your full name, date of birth, address, and contact information. False or misleading information may lead to suspension and forfeiture of funds.
Players must be at least 18 years old, or the higher legal gambling age in their location. Verification must be completed before a first withdrawal can be processed, and additional documents may be requested to meet anti-money laundering and player protection requirements.
| Option | Processing Time | Notes |
|---|---|---|
| E-wallet withdrawals | Within 24 hours |
|
| Bank transfer withdrawals | 3-5 business days | Timeframe can vary based on method and verification completion. |
| Payment method verification | 12-24 hours | Security step supporting player protection requirements. |
| Government ID verification | 24-48 hours |
|
| Proof of Address verification | 24-48 hours | Residence verification required for account checks before withdrawals. |
| Bonus wagering window | Specified timeframes | Wagering must be completed to avoid forfeiture of bonus value. |
| Restricted bonus play review | Ongoing | Irregular play, minimal-risk betting, or exploiting vulnerabilities may void eligibility. |
| Complaints escalation | As needed |
|
Responsible Gambling
We provide responsible gambling tools that take effect immediately after activation in account settings. These controls are designed to help keep play within the boundaries you choose.
- Deposit limits, loss limits, and session time limits
- Self-exclusion options, including cooling-off periods and permanent exclusions
- Support routes for players experiencing gambling-related problems
Personal information is processed under European data protection regulations and used for account management, regulatory compliance, and service improvements. We never sell player data to third parties for marketing purposes.
If you choose to continue, review the terms carefully, confirm your details are accurate, and consider setting limits early to help keep play controlled.